A password requirement may appear for a variety of reasons. For example, a password requirement box will appear if you are trying to access a volume that is not included in our licence. Double-check our holdings statement (as it appears on the initial results list for your search) to confirm that your library has a licence to the volume you are trying to access.

On occasion, our users are presented with a request for password or document delivery account even though the holdings statement indicates we should have access. If this happens to you, please report it to us. Sometimes connections fail, and we need to contact our vendor, the ejournal aggregator, and/or publisher to re-establish our connection.

An added complication is the fact that a single title can show up on the ejournals page more than once. An example is Journal of Clinical Microbiology. We have three institutions placing ejournals on the ejournal page it is important to check ownership and holdings because links and access to the same title can differ. If one of the duplicate titles is shown to be owned by the University of Guelph and access is being attempted by a University of Waterloo user, the UW user will be requested for a password or advised that access is denied. If the other duplicate title is a "No access restriction", anyone will be able to access that title.

Yet another password scenario: Some publishers have opted to provide access to ejournals using a password. Passwords are not always created by a library but are assigned by the publisher. Whenever possible, the libraries will assign the same password. If there are any problems accessing either the password page or ejournal itself, please report the problem to the ejournal representative at your home institution.

The University of Waterloo, the University of Guelph, and Wilfrid Laurier University have signed license agreements in order to provide full text access to the journals. Authorized users may download, view, copy and save to hard disk or diskette and store or print out single copies of individual articles (not entire issues) for personal and non-commercial use, scholarly, educational or scientific research or study. Systematic downloading of articles is strictly prohibited. You can find more information at the URL: http://www.tug-libraries.on.ca/ejournals/license.html.

Many problems with access need to be addressed on an individual basis. Please contact us.