Timely response to questions and requests for items is a commitment by our library staff to UW's students at a distance, studying online. Whatever mode of contact is used (telephone, e-mail, fax, etc.) every effort is made to respond within 24 hours, excluding weekends and holidays.
As a student at a distance, you are encouraged to become familiar with the library resources, whether academic, public, or special, within your own community. However, if you find that local library facilities do not provide access to the services and/or resources that you need for your course requirements, you can make arrangements with UW Library for reference assistance and/or for resources to be sent to you.
Each time you contact us, please identify yourself as a UW student at a distance and give your name, ID number, course number, mailing address, and telephone number. That will ensure that we can reply to you more easily.
Your student ID card (WatCard) serves as your borrower ID card. To borrow materials and access the Library's electronic resources, you must first be registered with the Library. The 14 digit number on the front of your WatCard is used for registration. You can check to see if you are registered by accessing your patron account. To do this, sign into PRIMO and select the link "your library account". If you are not able to access your patron information, you may need to have your barcode number registered. Please contact the Library. It is important to include your barcode number in your inquiry.
You may borrow books from the combined collections of the TUG libraries. Note: there is a wait time of 3 business days for retrieval of books from Guelph, Laurier or the Annex (our storage facility) before we can send the item to you. Journal articles will be photocopied and sent. If you live outside of the Kitchener-Waterloo area, the items will be sent to you by courier, if possible. Please Note: The University of Waterloo absorbs the cost of sending the books; however, you are responsible for the cost of returning the books. Those who live within Kitchener-Waterloo are usually expected to borrow books and photocopy articles in person at the UW Library.
Renewals are permitted as long as no one else recalls the books. You may renew your items by any of the following methods: