Got a question? Now you can Skype a Librarian.
Skype reference is available Monday to Friday from 12 – 4 pm in addition to the Library’s current IM reference service for MSN, Google Talk, AIM, and Yahoo! Messenger.
The advantage with Skype over other IM programs is that it enables voice-over IP, as well as a useful Unyte plug-in that allows librarians to screenshare. So not only can you talk and IM with a librarian, you can view what they’re searching, when they’re searching it.
For non-Skype users interested in giving this service a try, Skype is free to download on the Skype website.
For more information, contact:
Co-chair, Chat Reference Operational Group
Ext. 32891
Co-chair, Chat Reference Operational Group
Ext. 32648
University of Waterloo Library
200 University Avenue West
Waterloo, Ontario, Canada N2L 3G1
519 888 4883
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