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AODA Customer Service Standard

 

Accessibility for Ontarians Act (AODA)
Customer Service Standard

Enhanced training


"100% accessible"

For staff

The overall goal of the training is to help us provide a high level of support to those people we encounter with visible or invisible disabilities. As such, this training is mandatory. The modules are available from the Office for Person with Disabilities homepage.

AccessON.ca

Everyone—individuals, communities, businesses and organizations—has a role to play in making Ontario accessible for people of all abilities.

On AccessON.ca, you will find information, videos, and real-life stories to help you better:

Visit www.AccessON.ca.

Accessible Library Services 

The Ontario Public Library Association has developed a video project to support staff training on serving persons with disabilities. The videos, which are captioned, are:

Ontario Human Rights Code

The AODA uses the definition of ‘disability’ found in the Ontario Human Rights Code. The Code has provided equal rights and opportunities and freedom from discrimination for persons with disabilities since 1962.

Resources from the Ontario Human Rights Commission include:


Department Head, Information Services and Resources, Porter

Library Associate/Coordinator, Services for Persons with Disabilities
February 28, 2011