The UMD Library is interested in satisfying the needs of library users.The following questionnaire has been designed to evaluate the UMD Library’s quality of service.The questionnaire will take approximately two minutes to complete, however you may choose not to answer all of the questions.Your participation is completely voluntary and any information you provide will be kept confidential, and will be read and evaluated only by the UMD Library staff.. If you have any questions or concerns about this study, please contact Eva Dodsworth, UMD Library Assistant; (edodswor@library.uwaterloo.ca), ext. 6931.

 

This study has been reviewed and received ethics clearance through the Office of Research Ethics. However, the final decision about participation is yours. Should you have any comments or concerns resulting from your participation in this study, please contact Dr. Susan Sykes in the Office of Research Ethics at 888-4567 Ext. 6005.

 

Thank you.

 

UMD Library Staff

 

 

1.Did you find what you were looking for today?   Yes / No / No, but found something else

 

   If not, what were you looking for?

 

 

 

 

2. Did you use the UMD Library’s webpages today?Yes/ No/ Didn’t know you had one

            Please answer where applicable:

 

·     The webpages were easy to navigate   Strongly Agree/ Agree/ Disagree/ Strongly Disagree

You were looking for library resources and the webpages helped you find them

                                                Strongly Agree/ Agree/ Disagree/ Strongly Disagree

·     The webpages were overall useful Strongly Agree/ Agree/ Disagree/ Strongly Disagree

 

Do you have any other comments or suggestions regarding the UMD Library’s webpages?

 

 

       

 

 

3.Did you use the UMD Library’s geospatial data today (for example, digital data viewed in GIS)? Yes /No

 

Do you have any suggestions or comments about the data (e.g., coverage, resolution, date, format)?

 

 

 

                                                                                                                                               

 

 

 

 

 

 

 

If applicable, please comment on the reference or technical assistance you received while using the geospatial data

 

 

 

 

4. How would you rate the customer service you received today? Excellent/Good/Fair/Poor

 

 

 

Are you aUW undergraduate/UW graduate/UW staff/UW faculty or other (please circle one)

 

Thank you very much for your time.