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Information Services & Resources

Email Reference Group
Notes of Meeting
November 15, 2006

1.. The public web page for Email Reference (current service statement) has been updated with minor corrections

2.. The group agreed to accept CROG’s current archived messages deletion practice, i.e. 1 month plus current email only will be kept. Doug will check into the issue of the effect of such deletion on statistics

3.. The group will consider a separate email account as a viable option

4.. The group discussed and compiled its terms of reference to be posted on its staff website:

Terms of Reference

The primary goals of email reference service are to support the immediate information and research needs of the current students, faculty and staff of the University of Waterloo.

Referrals to other library staff and departments, such as Liaison Librarians and/or Circulation Services, are contingent to the nature of the email request received

The Group works in liaison with the Chat Reference Group to ensure that the common software is functional and efficient in service delivery

The Group will remain open to the possibility of using new technologies for email reference service delivery

5.. As a next step, it was agreed that the group will review the parallel service of our TUG partners. (Action: Helena will contact people at WLU and UG for information)

6.. The next meeting scheduled on November 21 will be cancelled.

Email Reference Group
libRefEmail@library.uwaterloo.ca
March 20, 2007