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Email Reference Group
Notes of Meeting
May 15, 2007
Rm. 512a Porter

Present: Richard Bower, Rachel Caldwell, Helena Calogeridis (facilitator), Jonathan Morgan (recorder)

Regrets: Marian Davies, Judy McTaggart, Barbara Menich, Sara Perkins, Carol Steele

1) Approval of the minutes from March 13th.

Minutes approved after two corrections: “CROG” should be upper- case and “Library” should be capitalized.

2) Business Arising:

None.


3) Docutek or no Docutek?
(summary of the group’s efforts and the next steps: Helena and the group)

Now that Chat has dropped Docutek, will Doug continue to act as administrator for Docutek?

Action: Helena will confirm with Doug that she will now act as administrator for Docutek.

Helena wants Shabiran and the library to push systems for new software.

Action: Helena will draft an e-mail to Shabiran outlining the groups needs for new e-mail software and have the E-reference group review/ suggest edits to message before it's sent.

If renewing a contract with Docutek is an option, the group agrees that using Pine would be preferable as a temporary measure until an alternative can be found.

Action: The group recommends that we don’t renew Docutek

Docutek’s server is in California, which raises security/ privacy issues for our users.

Action: The group recommends that the new software system we choose should be on a Canadian server.

On Richard’s own initiative, he did some preliminary research on
“E-Mail Reference Solutions” for the group. The document Richard presented at the meeting suggested three major streams of inquiry that the group might pursue:
* e-mail response management software
* virtual reference software and services
* standard e-mail software and add-ons

Action: Helena will review the document

 

4) Continuation of the Best Practices review (Judy and Marian)

Judy and Marian were absent, so this item was deferred.

 

Meeting adjourned at 4:30 pm

 

 

 

 

 

Email Reference Group
libRefEmail@library.uwaterloo.ca
June 26, 2007