Present:
Wish Leonard (recorder)
Maureen McCormack
Doug Morton
Sue Moskal
Shabiran Rahman
Susan Routliffe (chair)
Mary Stanley
Jackie Stapleton
Linda Teather

Absent:
Marlene Laurence

1. Review of minutes of Meeting of November 30, 1999

The minutes were approved. We agreed that after each set of minutes is approved, the minute taker would send a copy to all staff.

The following actions were taken since the last meeting:

Susan developed a template to guide how issues are discussed and recorded.

Susan has had Charles Woods create an e-mail alias for ISMC.

2. New member

Since the last meeting our membership has increased with the addition of Marlene Laurence, representing ILL/DD.

3. Training

We are dealing with this issue because of changes associated with the creation of the Information Services and Resources Department. For example, the former heads of the two Reference and Collections Development Departments were responsible for co-ordinating some types of training within their respective departments but that co-ordination role now needs to be managed in a different way.

The key element of this issue is that it is essential to develop a mechanism to ensure that training needs are identified and met in a timely and effective manner.

The basic option for resolving this issue is that ISMC will develop terms of reference for a training committee and then transfer responsibility for training to that committee. The Committee brainstormed to develop a list of training needs and then spent time grouping the needs according to priority.

Higher priority (training to ensure that those working at Information Services desks have the necessary knowledge and skills to respond to questions quickly and effectively)

• Electronic sources/services, including e-journals
• Proxy server
• Any new reference resources
• OPAC
• Hardware training; e.g. printers, NetWare
• New software
• Information Desk procedures/updates

Lower priority (necessary to support staff working on Information Services desks and in other areas of activity throughout ISR)

• Other on-campus collections
• Cognos
• Reports
• Acquisition module
• User Services/ILL operations (policies and practices)
• Training manuals
• UW web and TUG web resources
• Administrative responsibilities
• Library policies and procedures; e.g. gifts, adopt-a-journal, ergonomics, fire safety
• Staff development in areas such as minute taking, facilitating meetings, presentation skills, and customer service

There is no formal feedback required before the next meeting.

Members were asked to think about what needs to be in the "terms of reference" for this sub-committee.

The next meeting will be at 1:30 p.m. on Tuesday, December 14, 1999 in the Davis Centre Conference Room.