Present: Marlene Laurence, Wish Leonard, Maureen McCormack, Doug Morton, Susan Moskal, Susan Routliffe (Chair), Mary Stanley, Linda Teather, Jackie Stapleton (Recorder)

1. Minutes of Previous Meeting (October 3, 2000)
   The minutes were approved with corrections.

2. Roving Reference Pilot Project
   The group identified and discussed the concerns and suggestions expressed at the ISR meeting on October 6^th during the review of the roving pilot project. We also reviewed a summary of a survey that included 17 other libraries’ experiences with reference roving. We all agreed to move forward with the pilot, as we believe that the anticipated benefits for our students suggest it is worthwhile to continue.

   One of the suggestions at the ISR meeting was to advertise the new roving service. We decided that it will be more appropriate to begin advertising for the official start of the roving service in January 2001, rather than for the pilot project.

   Another suggestion presented at the ISR meeting was to provide the rovers with a handheld personal organizer. We felt that this would be too complicated for the roving service at the moment as it will require training and the purchase of equipment.

   At the next ISR meeting on October 20^th, ISMC will review the details of the roving service once more before the pilot begins and will discuss the roving statistics form.

   Evaluation of the pilot project was then discussed. Components of the systematic evaluation of the pilot project will include the following:

   • A revised statistics form. A draft has been created and will be tested by several ISMC members before the next ISMC meeting.
   • A questionnaire for students will be created ideally for the beginning of the pilot project. Shabiran will start on this and will consider what questions to ask, how to distribute the questionnaire and will obtain approval through the "Office of Research".
   • A questionnaire for library staff involved in the roving project will be created and distributed after the completion of the pilot project.
   • A meeting with ISR will be held at the end of the pilot project to discuss experiences and suggestions concerning the roving service.

3. Systems/ISR Relationship
   Because of time considerations, this topic was delayed until a further ISMC meeting

Next Meeting
October 17, 2000
Davis Conference Room