Information Services Management Committee
Minutes of the Meeting of
August 28, 2001
1: 30-2:45 P.M.
Davis
Present: Marlene Laurence, Wish Leonard, Maureen McCormack, Susan Moskal
(Recorder), Shabiran Rahman, Susan Routliffe (Chair), Linda Teather
- Minutes of Previous Meeting
The minutes of the August 21, 2001 meeting were approved with changes.
- Revisions to Update on Recommendations in the ISR/Systems Relationship
Report
- We will wait until we hear from
Doug at the next ISMC meeting before sending to others
- This document will be sent to
ISR, Systems, LBPC and Library managers after the next ISMC meeting,
- The update will be put on the
ISMC web site.
- Review of the Guidelines for Handling Reference Questions at the Circulation
Desk
This document was accepted by ISMC and is included as an Appendix
to these minutes.
- “You’re in the Library
Now” Bulletin Board
Maureen noted that the bulletin board was originally intended for use only
when the information Desk is closed but is out all the time and asked whether
we should leave it out or remove it when the Desk is staffed. Points raised
included:
- This may not be helpful for first year students in the Fall term since
it could mean they will not approach the Information Desk. On the other
hand it was pointed out that it might be very useful when the desk is
busy,
- It was decided to leave the sign
out all the time,
- Information on the sign needs to be updated to include areas of the
library other than the reference area. Also, information about library
guides needs to be changed,
- Maureen will speak with Janet
about updating the board.
- Report from the Signage Committee
Maureen reported on the progress of the Signage Committee and experiences
working with incoming high school students participating in the audit of
Porter Library signage.
- 32 students were involved in 3 sessions conducted in the morning, afternoon
and evening.
- Students were given a call number and asked to find the book. They were
also asked to find specific places in the Porter Library and then participated
in focus group discussions.
- When the Signage Committee report
is completed it will be shared with staff.
Next Meeting: September 4, 2001, Porter 428
Agenda items:
- Final approval of Revised Update
of the ISR/Systems Relationship Report
- Review the statistics document distributed by Susan. Focus will be on the
layout.
- Review last years list of upcoming
topics (see Minutes of September 12, 2000)
APPENDIX
Guidelines for Handling Reference Questions at the Circulation
Desk
Definition:
A reference question is any question asked by a user when trying to identify
resources that contain information that he/she needs.
Information Desk is CLOSED
When a requestor has a specific author, title and/or call number and needs
assistance determining if the Library has a copy of the item, User Services
staff will try to locate it, searching TRELLIS by:
- call number
- title
- keyword
- author
If the item cannot be located in TRELLIS,
staff should refer the requestor to
- the “Find It” section of the Library’s main web page
- “Ask Us/Tell Us” feature on Library’s main web page
- the Information Desk when it is open
For other types of reference questions, staff should refer
the requestor to:
- the “Find It” section of the Library’s main web page
- “Ask Us/Tell Us” feature on Library’s main web page
- specialist librarian
- the Information Desk when it is open
Information Desk is OPEN
When a requestor has a specific author, title and/or call number
and needs assistance determining if the Library has a copy of the item, User
Services staff will use their judgement to determine whether to try to locate
the item, searching TRELLIS by:
- call number search
- title search
- keyword search
- author search
If the item cannot be located in TRELLIS, and for any other type
of reference question, staff should refer the requestor to the Information Desk.