Information Services Management Committee
Minutes of the Meeting of March 19, 2002
1:30 – 3:30 pm
Porter Conference Room
Present: Helena Calogeridis, Doug Morton, Sue Moskal, Jim Parrott, Richard Pinnell, Susan Routliffe (Chair), Mary Stanley, Linda Teather, Melanie Watkins, Rose Koebel (Recorder)
Regrets: Judy McTaggart
Guest: Michele Laing
- Minutes of Previous Meeting
The minutes of the meeting of March 5, 2002 were approved with changes.
- Virtual Reference: Reports from Working Groups
- Why we are considering virtual reference: Helena distributed an
updated report, which consists of the following four sections: Virtual Reference:
UW Library Directions; Advantages; Assumptions about Library Users; and Why
are we Considering it? The Committee made several suggestions, including:
- In the section entitled, “Virtual Reference Service: Why are we considering it?” include distance education students in the statement of need. In reviewing the list of statistics in this section, several additions were proposed, such as statistics that might be available on the use of Electronic Reserves, Journal Indexes and E-Journals.
Helena will modify her report to include these and other suggestions made at today’s
meeting. The section on Assumptions was deferred to the next meeting due
to time constraints.
- Potential impact of virtual reference on library services, patrons
and staff, including the identification of staff and resource needs:
Sue M., Judy, Melanie, and Mary and led us through a discussion
of their findings and issues to be determined as outlined on their report.
They emphasized that any recommendations they would make would not be
based on their survey findings, but rather on circumstances specific to
UW Library. Sue, Judy, Melanie and Mary plan to broaden the discussion
on virtual reference by holding a meeting with information desk staff
on Monday, March 25. ISMC determined the points of discussion as follows:
- What is the nature of virtual reference service to be provided?
- What hours of service should be provided?
- Who is the primary target group?
- Who should be providing the service?
- Where should the service be provided?
The group members’ final report and recommendations will be based on the
input they receive at this meeting. Sue will send the announcement to
all information desk staff, and include the points for discussion along
with the group’s selected findings.
Next Meeting: March 26, 2002 at Davis. Topics: Workgroup reports (remaining
section of Helena’s report, report from the Hardware group, etc.)