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Information Services Management Committee

Reference Service Review

Project Charter for the Review of Reference Service at the University of Waterloo Library, January 2003
Project Charter for Focus Group Discussions about Reference Service, June 2003
- Application for Ethics Review of Research involving Human Participants
- Recruitment Letter to Faculty
- Recruitment Letter to Students
- Information for Participants
- Consent
- Focus Group Schedule

Information Services Management Committee
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November 15, 2005