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Information Services Delivery Training Committee

ISD Training Committee
Meeting Minutes
 April 18, 2013
1:30 - 3:30 p.m.
Porter 428

Present

Zsuzsanna Lancsak, Kathy MacDonald (chair), Judy McTaggart, Carol Steele (recorder), Jonathan Sutherland

Regrets

Connie Kovac-Hill

1) Approval of minutes

The minutes of February 28, 2013 were approved with revisions.
The minutes of March 14, 2013 were approved with minor revisions.
ACTION:  Carol will revise and post minutes to the Committee’s website.

2) Additional agenda

None

3) Business arising

All actions were completed. 

4) Retreat 2013

i. Connie is organizing lunch; Kathy, Judy and Jonathan are available to assist her. Judy has 38 confirmed and will remind the rest to let her know. She expects as many as 45 people for lunch and will give Connie the exact number.
ACTION: Carol will ask Pascal if he would like to come for lunch.

ii. Petting Zoo—Simon, with help from Jonathan, is working with the mobile devices to prepare for this session. He is not able to download apps as needed because Systems does not give out the login. Simon is documenting the problems that he is discovering with these devices, as well as creating a tip sheet plus a checklist of the tasks people can try, e.g. search a database and send records to RefWorks.
ACTION: Jonathan will ask people to make some accounts in advance of the session and will invite them to bring their own devices if they wish.

iii. Digital repositories—Carol convening. The presenters don’t need any extra equipment. Carol will welcome people to the Retreat before introducing the speakers.

iv. Take 5: Campus connections—Judy convening. The table set up is fine for Jane’s session. There will be 8 guests.

v. What do patrons ask… --Susan convening. For introduction purposes, she will get a bio/blurb from Judith Logan and Michelle Spence. She has the travel form and will get parking money from Rose.

5) Spotlights/Training Sessions

a) Recent Spotlights – issues arising out of evaluations:

i. April 5th - Scirus, Kathy Szigeti – Convenor, Judy M
Attendees 13; Responses 13; Very helpful 9; Helpful 4.

b) Upcoming Spotlight sessions:

i. May 3rd – e-CPS, Shannon Gordon – convenor, Jonathan --confirmed
ii. May 31st – Graphic Novels in our Collection, Jane Forgay – convenor, Susan L--confirmed
iii. June 14th - Linked data, Alison Hitchens – convenor, Susan L--confirmed
iv. June 28th –just before the long weekend, so no session

c) Training sessions:

i. June 21st - Copyright, Christine Jewell - convenor, Judy—confirmed, one hour - LIB 428

d) New Spotlights or events to consider:

i. Pinterest, Rachel McNeil --hold until fall.
ACTION: Kathy will contact Rachel.
ii. Thursday May 16th – Serving the DIY patron (webinar - 2:30 pm - 1.5 hrs) ACTION: Kathy will request funds

e) Wait until Fall:

i. New Programs – (Leeanne, Jane, Jackie, Rachel, Sandra)
ii. Biology 130 – Anne F
iii. Reddit—to be considered in Fall

 6) Training Progress reports

Judy is training Davis Circulation staff in 3 segments with a choice of 3 time slots for each. Campus tours are part of this training and Judy will ask Jamie Reilly or Sarah Martin to organize bookings. Davis cataloguers are invited to join the training sessions that Judy is offering Circulation staff.

Judy is also training Porter Circulation staff and Porter cataloguers may be invited to join them.

It remains to be seen how the Training Committee’s role will change as the information service model evolves.

7) Training evaluation reports

Recommended changes to librarian training based on Shannon’s feedback:

• Overview of acquisitions should move to week 2 or 3.
• Campus tour should be earlier, i.e. 1st or 2nd day.
• Give 30 minute gap between meetings, i.e. time to allow for the trainee to organize after a session. Alternatively, schedule a session in the a.m. and another in p.m.
• If librarians don’t need the subject specific training, ensure that they meet other liaison librarians.
ACTION: Kathy will work with Connie to make changes to the template

Library Associate/MLIS student training:

• Shadowing is less effective during times when desk is quiet—solution may be to have trainees work on questions exercise during quiet periods.
• Create list of criteria to guide progress of new people at the desk—we may be able to get guidance from training outcomes related to Service Desk Pilot
• MLIS training may change in light of the changes in service model
• Subject librarians are encouraged to give immediate feedback to trainees
ACTION: Kathy will communicate this to them
• Add Trellis to training—explain why we sometimes need to use it instead of/in addition to Primo
• Standard LINC sessions should be in the training schedule template
• Trainees should be encouraged to do special LINC sessions

ACTION: Kathy will update checklists based on feedback and our discussion and will circulate to the Committee members.

Technical co-ops won’t be asked to fill out the program evaluation.

8) Training new staff members

Rebecca started at the beginning of April.  Jackie is training her in tasks specific to her subject area, i.e. instruction and systematic reviews.  In addition, Rebecca will need Librarian training. Kathy has sent a list of what needs to be covered to Jennifer. 
ACTION:  Connie will start scheduling Rebecca’s training in May.

9) Membership & Terms of Reference revision

Susan and Judy are staying on the Committee.  Carol and Jonathan are leaving.  Kathy will likely be leaving. Connie’s status has not been confirmed.

The Terms of Reference will have an additional sentence:
“The committee member responsible for core reference training will be a standing member.”

It was suggested that the Terms of Reference reflect the fact that we pass items outside our mandate to the appropriate group or department head.

Kathy will put out a call for new members after drafting new terms of reference and distributing them to Jennifer and Annie.

The question of whether or not desk schedulers at both Porter and Davis need to be members of the Committee was discussed.

10) Checklists

ACTION:  Carol will update the Retreat checklist and Running Training Sessions checklist, as well as fixing typos on other lists. 

ACTION:  Kathy will discuss the scheduler duties checklist with Connie to see if it needs any revision.

ACTION:  Kathy will email information services staff a list of what we have planned up to the end of June.

11) Next meeting TBA

 


May 31, 2013