Digital Repositories & the Library by Pascal Calarco, Sandra Keys & Kathy Szigeti
What Do Patrons ASK When They Know Nobody's Listening? by Judith Logan & Michelle Spence
Launching the Mobile Device Petting Zoo by Kathy MacDonald, Jonathan Sutherland and Simon Chan
How Do I...?
Tasks Checklist
RDA for Public Services Staff by Alison Hitchens
The View From the Other Side of the Desk by Robin Bergart & Doug Horne
Searching for Success:
Zero Recall by Christina Zoricic
Tailoring the Key Concepts: Question Forumulation Structures by Kathy MacDonald
Quick Polls by Nancy Collins
Web Content Analysis of Library Terminology on the uW Website by Samantha Wellhauser
Millennials by Randy Oldham
Accessibility & the Library
Principles of Universal Design
Accessible Information & Communication in the LibraryImpact Factor and Citation Metrics: What do They Really Mean?/ Debbie Chaves
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