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Frequently Asked Questions

• Printing
  • The printer says paper jam, what do I do?
  • I printed my document but nothing came out. Where is it?
  • The printer says "toner low"
  • There was a 'problem communicating with the printer'
  • Printing PowerPoint documents at public workstations
• Hardware
  • My mouse isn't working, what do I do?
  • The mouse seems slow to respond, the cursor's movement seems jerky
  • The font on my computer is too large or small
  • How do I change the colour/appearance of my desktop?
  • No sound is coming out of my speakers
  • Data Projector
• How to change passwords
• Outlook
  • How do I change the default font / colour of my emails?
  • How do I change my Outlook send mail format?
  • How do I set up a news account in Outlook?
  • How do I set up my email signatures?
  • How do I filter email?
• Connectivity
  • Certain shared folders or network drives aren't accessable
  • Can't send or receive email.
  • Can't access a web page or online document.
  • Can't print to a network printer.
• Email Handling - Vacation Tips
• Spam and SpamAssassin Q & A
• Virus Information
• Voyager
  • "Voyager-l" listserv: Subscribing, Unsubscribing, Posting
• Web
  • Contribute FAQ
  • Standards & Practices for UW Library Web Pages
  • I have accidentally deleted a file from the "library" machine
  • Chat in MSN IM
• Word
  • How do I turn on/off automatic spell and grammar checking?
  • How do I change the default font?
  • How do I add graphics?
  • How do I send a document as an email?
  • How do I change the default folder for opening files in Excel and Word?

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