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Frequently Asked Questions

• Printing

  • The printer says paper jam, what do I do?
  • I printed my document but nothing came out. Where is it?
  • The printer says "toner low"
  • There was a 'problem communicating with the printer'

• Hardware

  • My mouse isn't working, what do I do?
  • The mouse seems slow to respond, the cursor's movement seems jerky
  • The font on my computer is too large or small
  • How do I change the colour/appearance of my desktop?
  • No sound is coming out of my speakers

• Outlook

  • How do I change the default font / colour of my emails?
  • How do I change my Outlook send mail format?
  • How do I set up a news account in Outlook?
  • How do I set up my email signatures?
  • How do I filter email?

• Connectivity

  • Certain shared folders or network drives aren't accessable
  • Can't send or receive email.
  • Can't access a web page or online document.
  • Can't print to a network printer.

• Virus Information

• Word

  • How do I turn on/off automatic spell and grammar checking?
  • How do I change the default font?
  • How do I add graphics?
  • How do I send a document as an email?

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