• F.A.Q. in Computing
• Help Desk
  (Staff Only)
• Policies
• Procedures
• Useful Sites
• Contacts, Reports
  (Staff Only)
• Training Notes & FAQ
  (Systems Staff Only)
• Systems Home

Procedures:
At the Help Desk | General | TRELLIS | Web

At the Help Desk

• Help Desk Shift Procedures; Telephone Procedures
• redhouse: checks UW campus and library systems (Staff Only)
• Systems Diagnostic Tests
• Endeavor Support Web (Password access)
• IPSentry: Device Statistics Information (Access from Library network computers)
• Router/Workstation Firewall Configuration

General

• Calls for Systems Availability
• After 4:00pm and Weekend Reporting of Systems Problems (for staff at the information desks)
• Reporting Systems Problems (Porter User Services, Evenings & Weekends) (Staff Only)
  • Problem report form

• Calling Routines for TRELLIS problems: procedures for Library staff at circulation, information desks and attendants' desks
• TRELLIS After-Hours Emergency Checklist: procedures for Library staff at circulation, information desks and attendants' desks, outside of Help Desk hours
• Handling TRELLIS Emergency calls at Davis User Services (Staff Only): procedures for Davis User Services when a problem is reported outside of Help Desk hours
• TRELLIS Problem Reporting - Non-Emergency Functional
  Problems
• Role of Systems Staff in TRELLIS support: procedures for Systems staff
• Restarting the TRELLIS Z39.50 Server

• Web Page Templates and Side-bar

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