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Systems Department

TRELLIS Problem Reporting -
Non-Emergency Functional Problems

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N.B. For emergencies (e.g. a TRELLIS client not responding at multiple workstations) or problems with your workstation, call the Help Desk at x2405 or follow the emergency contact procedure if the Help Desk is closed. The following procedure
applies to non-emergency functional problems only.
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Please record as much of the following information as you can and forward it to your supervisor or TRELLIS Prototyping Team member:

- Client: (e.g. Web Voyage, Windows OPAC, ASCII OPAC, Cataloguing, Circulation, Acquisitions)
- Date reported:
- Reported by:
- Logon UserID (if applicable):

- Description of the problem:
- Command sequence used & example:
(please include enough detail for us to re-create your problem, e.g., in OPAC, which search type you used, your search terms, etc.)
- Is the problem repeatable? (e.g. in another record)


The problem will be investigated by your supervisor and/or Prototyping Team members and pursued locally or forwarded to Endeavor Support, as appropriate.

UW Prototyping Team members are:
Acquisitions: Debbie Tytko, Gail Sperling
Cataloguing: Betty Graf
Circulation: Alex McCulloch
OPAC: Dan Sich
SysAdmin: Charles Woods
UW Pilots Coordinator: Linda Teather


August 9, 2005