Systems | Library | University of Waterloo

System Problem Report Form

Please record as much of the following information as possible/appropriate:

User Info:

Name of person reporting the problem: ___________________________________________

Contact number if possible: _______________________________________

Location: ________________________________________________

Date & Time of report: _____________________________________________________________

Short 1-2 line description of the problem:

_____________________________________________________________

Online(s) Involved. (Circle):

Circulation Circulation Self-charge WinOPAC WebVoyage

Ascii-OPAC ERL (see list)

Symptoms (Circle appropriate description):

PC (s) hung Online times out Online searches fail

Other: _____________________________________________________________

___________________________________________________________________

Commands used leading to failure:

Problem Repeatable?

at the same PC? Y/N

at any PC in the area? Y/N
_____________________________________________________________

Reporting Details:

Attendant: ____________________________________________________________

Emergency: N or Y

If "Y", which sytem person was contacted? ______________________________________

Date & Time: _____________________________________________________________

August 9, 2005