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Chat Reference Operational Group (CROG)

Minutes from Meeting of October 11, 2002
DRAFT
Davis Conference Room

Marketing:

Paul spoke to Mary Stanley and has the following plans:
  1. Send announcement to various newsgroups: to be written later today.
  2. Send announcement to Chris Redmond for inclusion in Daily Bulletin/Gazette.
  3. Compose message for liaison librarians to send to their departments.
  4. By end of month send something to 1st year students' e-zine.
  5. Imprint - later.
  6. News@yourlibrary: missed next issue but Paul will try to negotiate deadline with Mary.
  7. MathNews
  8. Consider placing button on many webpages - has resulted in too much traffic at other institutions; effects of advertising are unpredictable.
As we go live

 Paul will let people know that he plans to monitor some sessions as a way to help with technical glitches. Doug also plans to pop in as a patron.

An email alias is needed to facilitate sharing of experiences among those librarians offering the service.
ACTION: Doug will contact Charles Woods.

All ISR staff as well as all desk staff needs to know the online reference schedule.
ACTION: Carol will send the schedule to ISR staff & all desk staff and will remind people of start date as well as time service is offered.

Judy McTaggart (Distance Ed) & Janet Wason (Persons with Disabilities) need to be added to contact list . Also email for Special Collections, ILL/DD, IBIS.
ACTION: Doug will add the above to contact list.

Work term and relevant distance education pages need to be printed out and added to manual.
ACTION: Carol will print out documents and add to manual.

Link to hours to be added to canned responses. FAQ page to be added to bookmarks.
ACTION: Paul or Doug??

Issues regarding use of proxy server; "hints & tips" sheet; red arrow doesn't always work.
ACTION: Doug will add all to "Best practices" sheet. "Best practices" to be mounted on web.

Procedures for transferring calls need to be tested.
ACTION: ????

Each librarian will keep own stats sheet for the 1st week.
ACTION: Carol will make sheet with categories of questions: simple, complex, referral, declined; need space for notes on session.

Online reference service providers will meet after 2 weeks.
ACTION: Doug will book a room & time.


November 17, 2005