Skip to the content of the web site.

Chat Reference Operational Group (CROG)

Notes from the Meeting of February 3, 2006

Present: Christy Branston (recorder), Doug Morton, Dan Sich, Carol Steele
Regrets: Shabiran Rahman, Marina Wan

1. Meeting with Docutek sales rep
Christy will proceed with organizing the meeting with Marlon Flores. She will check to see how long this meeting will last. She will check with Systems to see if the necessary plugins can be installed on the Davis Conference room computer. Doug will verify that there is phone capabilities in the DC conference room. Christy will follow up with K. Jane Burpee at UG and ask her to invite her staff to the meeting at UW on March 31st at 11:00. When Christy sends out the announcement to staff about the meeting, she will encourage staff to try co-browsing as much as possible during live sessions so that we can identify as many problems as we can before the meeting with Docutek.

2. Chat Statistics & co-browsing
Doug will pull together a table showing the usage statistcs of chat since last October and he will send this to chat staff. He will also send out the guide he has created for setting up the co-browsing during a chat session

3. Testing meeting
We will do some co-browsing testing to get ready for our Docutek meeting on March 3rd.

4. Aliases
Doug will ask Charles to add Carol Steele to the LibOnline alias, and Dan will be added to the CROG alias.

5. MSN Chat
Christy will edit the Ask a Librarian page and will notify staff that we will be experimenting with MSN chat while we offer the VRLplus chat service. Staff will be encouraged to try offerring this service simultaneously, but there is no obligation for staff to do so at this point. Staff members who would like training on MSN chat, can ask Dan, Christy or Marina for a lesson.

 


February 3, 2006