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Chat Reference Operational Group (CROG)

Notes from the Meeting of April 28, 2006

Present: Christy Branston (recorder), Doug Morton, Dan Sich, Carol Steele, Marina Wan

1. TRELLIS header

Marian, Esther and Dan will be designing a new header for TRELLIS.  There will be a link to the Ask a Librarian page placed within this header. Dan suggested that this header could become the default for the library web pages as well. The LibWebReview Committee will decide on this.

2. Status Indicator for IM

WLU has implemented a new chat service using IM. They have implemented a status indicator to indicate when they are available online. 

ACTION: Marina will contact WLU to find out more about how they have implemented the status indicator.

3. Meebo & Trilliam

The grouped discussed exploring these technologies that allow different chat services to communicate with one another. QueensU and WLU have both implemented these services.

ACTION: Doug will get in touch with Queens to ask them about their experiences with Trilliam.
ACTION: Dan will get in touch with WLU to ask them about their experiences with both Trilliam and Meebo.

4. UG Update

UG library has renewed their Docutek licence for at least the Fall term. They will also be continuing their MSN chat pilot service.

5. Chat Staffing

The group revisited the idea of extending the hours of the service.  It is felt that we should hold off on exploring this idea until we have a better sense of the status of many of our contract employees who are currently trained and offerring the service.

6. Promotion

The group discussed the idea of placing a note on the homepage of the library. It is felt that mid term will be a good idea to advertise the service on the homepage again.

The group also discussed the idea of running a promotion involving "chat with a librarian for a free coffee"

Action: Christy request help from the Outreach Group regarding this promotional idea.

 


September 15, 2006