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Chat Reference Operational Group (CROG)

Terms of Reference

The Virtual Reference First Phase Task Group will develop plans for the introduction of virtual reference, will coordinate introduction of the service, will monitor the service through December 2002, and will make recommendations about ways in which the service might be evaluated. The Group will be a sub-group of the Information Services Management Committee (ISMC) and will include some members of ISMC and others - six people in total.

The Group will continue until at least December 2002; in December ISMC will consider what needs to happen next.

The Group will be responsible for considering various matters of policy or practice, for making recommendations about these matters, and for consulting with ISMC, those who will be providing the service, and others as appropriate as part of the decision making process. Specific questions to be considered include:

When the Group begins its work, other policy/practice matters to be considered may become apparent.

The Group will also be responsible for performing various tasks, including:

Other tasks may become apparent once the Group begins its work.

Prepared by ISMC April 9, 2002


November 16, 2005