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Web Operational Management Group

Minutes of the Meeting of Sept 20, 2006
1:00 - 2:30 pm, DC 1568

Present: Esther Millar (recorder), Bill Oldfield, Dan Sich, Marina Wan (facilitator), Charles Woods

Regrets: Chris Gray

  1. Minutes of September 6, 2006

    Accepted with minor changes.

  2. Business Arising

    #8 - Waterloo-Wellington-Dufferin Health Library Network
    Esther talked with Carol Stephenson and confirmed that help is requested only for the initial setup. Ongoing maintenance will be their responsibility.

    It was suggested that a DNS alias to take the user directly into the site could be beneficial.
    ACTION: Esther will talk to Carol and Jackie about this.

    ACTION: Marina will assist in setting up a password protected area.

    #4  - Membership
    After some discussion we decided that Graphics support is more appropriately required by the LibWebReview Group, of which Marian is already a member, so Marian will not be joining WebOps.
    ACTION: Marina will thank Marian for her interest.

    WE felt Graphics support is important for LibWebReview and that the new Graphics position replacing Linda Hastings should be a member of that group and have knowledge and experience using XHTML and CSS.
    ACTION: Esther will convey this to Mary Stanley.

    At this time we do not feel the need to add members to our group, but we might consider whether we are missing representation from any groups.


    #5 - Archiving
    Charles has acquired an application that allows him to drop unwanted files during the archiving process. But it requires further testing to ensure necessary files are not being missed. We will discuss this issue further at a future meeting.

  3. Agenda review

    Add #4: Time of Meeting

  4. Time of Meeting

    Meetings will move to a 1:30 pm start time and end at 3 pm.

    ACTION: Esther will contact Rose to update the Conference Room bookings.
    ACTION: Marina will update the BookIt entries.

  5. Strategies and Priorities

    To our list from the last meeting, add:
    Site Archiving
    Webmaster model - review current role structure
    TRELLIS 2.0
    Content Management System
    Authentication simplification

    Principles on which to base priorities
    Esther shared a quote from Gerry McGovern: "Identify the top three customer groups for your website. Identify the three most important tasks that are most importamt for each group. (You'll probably find that some tasks are the same for each customer group.) Track these tasks and relentlessly focus on making them easier and faster to complete. Find the courage and the support to ignore everything else until task completion is the best it possibly can be for each of these tasks."

    Recognizing that we need to maintain some flexibility with our principles, we will focus on what is most important to our user.

    To help us determine what tasks are most important for our users and where they are experiencing problems we will first concentrate on the following:
    • Google Analytics: Charles & Bill will experiment with methods to incorporate the necessary script into our template
    • ask LibWebReview to look into the Quick Poll idea and other mechanisms for collecting information from staff and patrons
    • review the results of the CNAC Survey

      Other areas we gave high priority included:
    • blog software
    • location maps (ongoing project that is almost completed)
    • authentication simplification
    • library application integration

  6. Around the Table

    Dan has completed a Viewlet on Bloglines.
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September 20, 2007