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Web Operational Management Group

DRAFT
Minutes of the Meeting of May 14, 2008
2:00 - 3:45 pm, Dana Porter LIB 428

Present: Allan Bell (Chair), Nancy Collins, Marian Davies (Recorder), Chris Gray, Esther Millar, Doug Morton, Bill Oldfield

Regrets: Tim Ireland, Charles Woods

  1. Approval of WebOps Minutes of April 9, 2008
    No minutes to approve.

  2. Approval of WebOps Minutes of April 23, 2008
    Minutes approved with changes.

  3. Business Arising
    1. Allan will forward list of web pages to Eva for review.
    2. Usability testing for the SFX page is needed.  ACTION:  Allan, Marian and Nancy will create scenario for testing.
    3. Continue the Literature Review by reading chapters 1 - 3 in Garrett's Elements of User Experience.  Group will discuss Chapter 3 at the next meeting.  Also, read Gerry McGovern's articles:
    http://www.gerrymcgovern.com/new_thinking.htm

  4. Agenda Review
    No change.

  5. Promoting on Public Workstations
    Nancy and Marian spoke about the idea of using both the background image on the public workstations desktop, and also pointing to a timed target for a web based promotion.  Discussion ensued.

    ACTION:

    1. Desktop background image - two options to consider.
    a) Display a static image for approximately one year.
    b) Fetch a wallpaper webpage, a dynamic background image which provides flexibility and promotion potential. Chris.

    2. Deliver a unique home page on the public workstations. Bill and Chris.

    3. Review banner images. Esther.

    4. RSS feed on News@YourLibrary
    Create look of page for RSS. Esther.
    Customize using RSS1. Chris.

  6. Around the Table
    Marian inquired about the use of Sensus, the university supported software for surveys.  CNAC wil determine its use in regards to meeting library needs.
    Bill noted some issues when using the Library's Google search option. The Librarians’ Association of the University of Waterloo (LAUW) web page needs to be linked to the library's web site. Esther.
    Test to ensure that thesis/dissertations are not the predominant results for a search, e.g biology. Bill
    With the May SFX release there is more web based control, less fuss over templates.
    Bill is conducting an analysis of the top ten tasks.
    Esther created a vacation schedule.  Group members add their vacation time or forward information to Esther.
    Changes to the staff homepage should be vetted by the group.  A communication tools area needed for the staff right navbar. Esther.
    Bill is working on cleaning up old forms.  To prevent access to 'retired' pages the attribute's read option will be toggled off.  Bill will forward any legitimate emails from the spam folder to the appropriate staff member.
    Allan will be involved with setting up Google Analytics across campus.  He will enlist Charles et al. for assistance.
    Allan spoke about the Web Advisory work and what's behind the idea of 'audience'. Chris spoke about personas and profiles.  The profile should represent enough unique characteristics to make distinctions between profiles, but not be too detailed.  Discussion ensued.  Difficulty in generalizing, yet similar actions and tasks exist.
    Need to see specifics within the context.  Allan, Chris, Nancy, Doug and Tim will continue this work.
  7. Meeting Review
    NA
  8. Next Meeting
    May 28, 2 - 3:30 pm, Davis Conference Room
    Recorder: Esther Millar.

 

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May 28, 2008