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Web Operational Management Group

Minutes of the Meeting of August 24, 2:00 - 3:30 pm
Davis Centre Library, DC 1568

Present : Nancy Collins (recorder), Chris Gray, Doug Morton, Charles Woods (Chair), Marian Davies

Regrets: Annie Bélanger, Pascal Calarco, Alex McCulloch, Esther Millar

  1. Approval of WebOps Minutes of July 13 – approved as written.

  2. Business Arising from the Minutes of July 13
    2.1 Feedback form at Musagetes:
    Action on this item has been postponed until Annie returns.

    2.2 "Where Is It" floorplans and room bookings for Musagetes
    Marian has yet to receive a response from Michele on this.
    Action: Marian will follow up with Michele on the status of this request.
    Action:     Chris will look into what's involved in adding a Musagetes room booking option. He will consult with Pascal about priorities for completing this request and will explore options for the booking system, including TRELLIS and Exchange.

    2.3 Web Governance
    Charles has set up a discussion page on the WebOps Sharepoint site.

    2.4 Discipline Area & LibGuides
    Files are still lingering in the discipline areas. Chris and Charles will help Esther to clean this up once she is back from vacation. Kathy sent a message out to all LibGuides owners, reminding them to back up their guides.

  3. Agenda Review

    Marian added items on usability testing and screencasting.

  4. Social Media Review
     Nancy presented an overview of the Social Media Review that she recently conducted which looks at the Library's use of social media. She highlighted the Library's current participation on specific social media platforms and identified considerations to address as we move forward with developing goals, guiding principles, and a governance structure for our Social Media Strategy. The group provided feedback on the review and recommended that a sub-group be created to help develop the strategy moving forward.

  5. Update on Usability Testing
    Marian reported that the Survey Research Centre (SRC) has sent a draft of the User Needs Assessment Survey Final Report to her and Jennifer. Overall impressions from the survey include that the language and navigation on our current website are positively received. The group pointed out that there can be a discrepancy between what people say and how successful they actually are when using our website. The Treejack and usability testing results will speak more to this. The qualitative analysis data still needs to be analysed. Once this is done, Marian will send the group an update with next steps. Future usability testing will focus on the bX Recommender service, Primo Central, and LibGuides.

  6. Screencasting
    Marian indicated that some faculty members are beginning to take advantage of iTunes U. The Library has a channel and Marian will demo it at our next meeting.

  7. Around the Table
    • Chris has been working on integrating D2L with the Course Reserves system.
    • Marian will report on the usability testing highlights.

  8. Next Meeting: September 14, 2:00 pm – 3:30 pm, Dana Porter Library, Room 428
    Recorder: Marian Davies

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September 3, 2011