Minutes of the Meeting of October 12, 2:00 - 3:45 pm
Dana Porter Library, Room 407
Present : Pascal Calarco, Marian Davies (recorder), Chris Gray, Alex McCulloch, Esther Millar, Doug Morton, Charles Woods (Chair)
Regrets: Annie Bélanger, Nancy Collins
-
Approval of WebOps Minutes of September 28 – approved with minor changes.
- Business Arising from the Minutes of September 28
6. Around the Table
Charles sent the link to Tamar Sadeh's presentation at the 2011 IGeLU conference on relevancy ranking: "The Primo ScholarRank™ Technology".
Action carried forward: Chris has done some research on Website Governance and will provide links to relevant articles via Sharepoint.
Action: Chris.
Chris will add list of web resources to SharePoint.
Action: Chris
Action carried forward: "Where Is It" floorplans and room bookings for Musagetes. Chris will follow up with staff at Musagetes and the Map Library.
Action: Chris.
Pascal reported on the two 1-year Systems contract positions. They will be posted externally on Friday, October 14, 2011.
- Agenda Review
No additional agenda items.
- Library Review
Charles led the discussion on this topic. We need to focus on what we do and what we're about. Discussion ensued on the idea of creating an inventory, which in turn led to a review of the Terms of Reference. One question raised is "Where does training belong?"
More discussion on how this group has evolved into a 'catch-all' for all web related issues. These details will come out in the SWOT analysis. Also noted was Annie's work on developing the nature of WebOps.
To address the training question, Pascal suggested a modification to 8. in the Terms, changing it to "Coordinate training and delivery of other systems support issues as required". The recommendation was approved by group members.
In addition, questions arose regarding the absence of both usability and accessibility responsibilities. Marian will compose a statement to reflect this need.
Action: Marian
Pascal suggested that we use the Terms as a broad cluster and start developing sub-sections. There will be overlap with staff noting functions in both areas, for example, as part of the Systems department, and as part of WebOps. Pascal recommended representing functions in both groups, and the same when items overlap between groups, for example, WebOps and the Ad hoc Discovery & Access Committee.
The group discussed which member will take the lead for items listed in the Terms:
1. Esther
2. Charles
3. Esther, Chris and Charles
4. Charles
5. Doug and Nancy
6. Doug and Nancy
7. Chris
8. Esther
9. Pascal
Charles volunteered to create an inventory spreadsheet, listing the individual responsibilities in the Terms. Group members will start listing what they do. The purpose of the inventory is to provide material for the SWOT analysis. As the SWOT analysis is commencing October 31 the inventory should be completed as soon as possible.
Action: Charles
Action: Group members
Also part of the Library Review is to seek input from staff outside of the group. Charles will compose a message to Library Managers requesting feedback on two specfic questions:
1. Under what circumstances do you bring an issue to WebOps?
2. Under what circumstances to you expect WebOps to bring an issue to you?
Action: Charles
- Usability Studies - Update
Marian provided a brief update on the usability studies to date:
Library Web Redesign Have Your Say
The final report is still in the works. There is a lot of data to analyze. The campus wide survey indicates that our labeling, the terminology we use and navigation, in essence our Information Architecture, is working well for our users. This is in stark contrast to the anecdotal evidence we hear from our users through comments, and through the focus groups and individual interviews. Marian will post documents on SharePoint for group members to review.
Action: Marian
bX Recommender Service
Pascal reported on the bX Recommender service at the last meeting.
Library Channel:
Altogether 104 students and 26 staff members viewed the video and provided feedback. The majority of responses are positive. Students and staff learn something new; they think it is a good use of their time.
Primo Central Trial
This study is currently underway; we've conducted 21 interviews to date. Marian will provide more information when available.
Action: Marian
- Google Analytics
Marian sought clarification to what extent Google Analytics can be used for when planning Library projects. Discussion ensued. Google Analytics is a complex topic on its own, and only one part of web analytics. Discussions on how to approach web analytics have been ferretted out on a number of occasions. Pascal recommended on a case by case basis, if the Library will benefit using Google Analytics, to evalutate the time and resources required at that time.
- Your account, RACER and other log-ins
Chris reported on the situation that sparked the switch in toggling the user name and password order in the EZProzy authentication process. Chris discovered what was happening with the browser's (specifically IE) auto-complete feature and how to prevent the problem from reoccurring. Chris learned how to clear only one password, and not all passwords, when prompted by the browser. This workaround goes a long way in reducing connection problems and user frustration. Alex was interested in knowing to what extent the Library could be consistent with other forms requiring user name and password. There is not a straightforward solution on account of the different authentication requirements for the various systems.
- Around the Table
[Pascal recorded the minutes for this section.]
- Next Meeting: October 26, 2:00 pm – 3:30 pm, Davis Centre Library, Conference Room 1568
Recorder: Chris Gray
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October 26, 2011
