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Web Operational Management Group

Minutes of the Meeting of April 11, 2012
Dana Porter Library, LIB 407

Present: Annie Bélanger (chair), Graham Faulkner (recorder), Chris Gray, Alex McCulloch, Doug Morton

Absent: Pascal Calarco, Nancy Collins, Marian Davies, Esther Millar, Charles Woods

  1. Approval of WebOps Minutes of February 8
    Approved with edits.

  2. Business Arising from the Minutes of February 8
    #3. Chris has decommissioned the UWLibWiki server
    #3. Chris’s report to IRMC on the status of CD-ROM server pending
    #5. Esther completed the item regarding CEL Library pages
    #5. Chris’s item has been transferred to Annie. Annie will move this forward as a phase 1 training proposal to the Library Managers
    #5. Annie’s exploration of AODA legislation and documents publication is pending
    The group discussed the need to strike a working group to handle the new AODA Information & Communications Standard and its impact on the Library. The group also wondered about adding a “content editor”, at least for an interim period.

  3. Web Advisory Committee
    Bill Baer, from Housing is developing a “mobile” strategy campus-wide. He is recommending mobile web over apps.
    WAC is reviewing its current mandate.
    For full committee minutes: http://uwaterloo.ca/web-advisory-committee/documents/meeting-march-21-2012

  4. User Needs & Usability Reporting – Part 1, SRC Summary Report
    Annie presented the SRC report for the group’s review. She presented the highlights of the report. The survey showed what our stakeholders focus on and find most important on our website. This should help inform our new site if we are to move to evidence-based development.

    Qualitative coding of the User Needs and Usability data will be outsourced in the new fiscal year. Marian will continue to work on the analysis of the quantitative data.

    The Group started discussing the need for a Drupal Implementation. A minimum staffing was discussed
    - Project Manager
    - Coder / Tech Lead
    - Design Lead / IA
    - MLIS Support ?
    +Advisory Group (to include Library and Campus stakeholders)
    Drupal Tech Lead should have both a web and database background.

    Annie: To continue development of governance framework and project plan.
    Annie requested assistance with the development of functional specifications, staffing requests, and web governance.

    A quick report on the Guerilla Surveys was given by Annie

  5. Training Needs
    In a discussion with Annie, CPA recommended that all web maintainers take 3 SEW courses: Writing for the Web, Web Accessibility, and Effective Content Planning. Annie suggested that the Library leverage the SEW course and partner to offer a Library-specific version. By having the SEW credits, it will be easier to track who has and hasn’t been trained.

    Annie: To develop a proposal for the Library Managers Group.

    Alex & Annie: To recommend an AODA Working Group for the Information & Communications Standard.

  6. Study Room Booking System
    We know that the Booking System is not accessible, but we also know that this is not a fixable issue. As an accommodation, the AODA Working Group had suggested that a note be added to the header of the page to redirect those experiencing difficulties.

    Graham/Chris: To add the note to the study room form.

    The group also noted a functional issue with the “Request for Funding” form. When something is missing, the user gets a warning, but the entered data is lost.
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April 16, 2012