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Library Satisfaction Survey

The University of Waterloo Library is conducting a survey to assess library patrons' level of satisfaction with library services, resources, and facilities. The survey involves 11 questions, and takes approximately 5 minutes to fill in.

There will be a draw for 5 UW Retail Services gift certificates of $30.00 each. You will be given the option to enter the draw when you have completed the survey.

Take the survey between January 16 and February 16, 2006.

Your feedback will help us identify library services, resources, and facilities requiring fine-tuning or change. Additionally, your comments will aid in determining potential new directions.

Your participation is voluntary and anonymous. Any information you provide is confidential. You may decline to answer any questions that you do not wish to answer. Should you choose not to complete the survey after starting it, the information you have already entered will not be transmitted to us.

Collected data will only be accessible to the library researchers conducting the survey. IP addresses of respondents are not accessible to the researchers. A summary of the results of the survey will be posted on the library website; notice will be given when the summary is available. No individual will be identifiable from these summarized results. This survey has been reviewed and has received ethics clearance from the UW Office of Research Ethics.

For questions dealing with ethical issues contact:

Dr. Susan Sykes
Director, Office of Research Ethics
(519) 888-4567 ext.6005
ssykes@uwaterloo.ca

If you have any questions, comments, concerns, or technical problems accessing the web survey, please contact:

Shabiran Rahman
Department Head, Information Services and Resources,
Dana Porter Library
(519) 888-4567 Ext. 2882
srahman@library.uwaterloo.ca

Thank you for your participation!


Last Updated: January 13, 2006