Doug's Cribs
HELP

Contact Cribsheet for Web-based Indexes & Services

This cribsheet started as a personal, one listing contacts, etc. for Web-based database server technical and other support and any other admin notes. Note that there may be local differences between services offered by "customer service" and "technical support". Notification of errors, omissions, updates or additions are gladly (usually) accepted by .

Please note: Some links, especially to lists of journals covered are notoriously unstable; you may need to start at the top and browse.

ABC
Alexander St. Press
Axiom
Bell & Howell
Beilstein
Bowker
CABI
Canada Law Book
Chadwyck-Healey
CCINFOweb
CIRC
CISTISource
CSA
Compendex
CCC
EIVillage
EbscoHost Elsevier
ERL (Ovid)
ERL (TUG) (old)

Factiva
FirstSearch
Gale
HW Wilson
InfoTrac
ISI
LegalTrac
Lexis-Nexis
MathSci
Micromedia
NewsCan (old name)
NISC
OCLC
Ovid
ProQuest
PubMed

RLG
RDS Inc
RSC
SAE
Science Direct
SciFinder
Scopus
SFX
Silver Platter
SwetsCan (old name)
UMI
Virtual News Library
Web Of Knowledge / Science
Wilson

Others UW doesn't have
Other random but useful info
See also the OCUL list of contacts

Service Notes
ABC Clio ABC Clio
Attn: Sales and Service
130 Cremona Drive
Santa Barbara, CA
93117, USA
http://abc-clio.com

CONTACT:
Top web page:ABC-Clio
Phone:1-800-368-6868 ext. 127 or 129
(Tech support)
Fax:1-805-685-9685
Email:webtech@abc-clio.com (tech help) webcontent@abc-clio.com (searching help)
Search Help page:help
Db descriptions:Products
Journal Lists:Click on the magnifying glass icon beside the Source field box or List of Periodicals
Doug's Crib:cribabc
Statistics:sent monthly, reported on EJIstats
Training help:
URL:serials.abc.clio.com - 199.201.128.4, 912.201.128.20

Our access is controlled by: IP
NOTES:
Currently getting AHL, HA

Alexander St. Press Alexander St. Press
3212 Duke Street,
Alexandria, VA
USA, 22314
http://www.alexanderstreetpress.com/

CONTACT:
Top web page:
Phone:703-212-8520 ext 127.
Contacts:http://www.alexanderstreetpress.com/contact.htm
Email:sales: sales@alexanderstreet.com
tech: sales@alexanderstreet.com
Search Help page:
Db descriptions:
Journal Lists:
Doug's Crib:cribabc
Statistics:and reported at EJIstats
Training help:
URL(s):

Our access is controlled by: IP
NOTES:
Currently getting

Axiom Axiom
Institute Of Physics Publishing
Dirac House
Temple Back
Bristol BS1 6BE
UK
http://www.iop.org/

CONTACT:
Top web page:Axiom
Phone:+44 (0)117 929 7481
Fax:+44 (0)117 929 4318
Email:custserv@ioppublishing.co.uk
Search Help page:Click on Help once logged in or download from Brochures & User Guides
Db descriptions:About the databases
Journal Lists:-
Doug's Crib:cribaxiom
Statistics:Seem to be sent only on request, reported at EJIstats
Training help:
URL(s):axiom.iop.org - 193.131.119.1, 193.131.119.3

Our access is controlled by: IP
NOTES:
Current sales rep is Thea Holmes, thea.holmes@ioppublishing.co.uk
Axiom is shutting down. We stopped INSPEC Nov. 2004)

B&H
(AKA UMI, ProQuest) includes Chadwyck-Healey
ProQuest Information & Learning Inc, formerly Bell & Howell Information & Learning Inc, formerly UMI
also handles Chadwyck-Healey
UMI - International Sales
300 North Zeeb Road
P.O. Box 1346
Ann Arbor, MI
48106-1346 U.S.A.
http://www.umi.com/
http://il.proquest.com/brand/chadwyck.shtml
http://www.proquest.com/

CONTACT:
Top web page:ProQuest
Phone:800-521-0600 x2971(non-tech cust serv)
800-889-3358 (tech support)
Fax:734-997-4269 (non-tech cust serv)
734-662-4554 (tech support)
Email:customer_service@umi.com (non-tech cust serv)
tsupport@umi.com (tech support)
Search Help page:help
Db descriptions:Click on the "i" icon beside the database name
Journal Lists:link after logged in
Doug's Crib:cribumi
Statistics:posted monthly, reported on EJIstats
Training help:
URL(s):

Our access is controlled by: IP
NOTES:
Current subscription is to ABI/Inform
Search help at 800-889-3358
 
  Current sales rep:(Feb. 2002) Arnald Desrochers, arnald.desrochers@il.proquest.com ph 1-888-426-7242 ext 2113; fax 514-426-3838

Beilstein Beilstein
MDL Information Systems, Inc.
14 Walsh Drive
Parsippany, NJ, 07054
www.beilstein.com and
beilstein at UWisc

CONTACT:
Top web page:Beilstein - not for searching This is a client-server application.
Phone:510-895 2213 or 1-800-326-3002, press 4 (technical support)
Fax:510-895 6092
Email:techsupp@mdli.com or http://www.beilstein.com/beilst_6.shtml
Search Help page:form at http://www.beilstein.com/beilst_5.shtml
Db descriptions:-
Journal Lists:-
Doug's Crib:not done yet
Statistics:at http://minerva.library.wisc.edu/ and reported on EJIstats
Training help:http://www.beilstein.com/training/
URL(s):

Our access is controlled by: IP &/or password
NOTES:
Access to database requires Crossfire software to be loaded on computer. See http://www.lib.uwaterloo.ca/discipline/chem/beilstein.html for more details.
Currently getting

Bowker Bowker
630 Central Avenue
New Providence, New Jersey
07974 USA
1.800.526.9537
http://company site

CONTACT:
Top web page:
Phone:(800)323-3288 #3
Fax:
Email:techsupport@bowker.com
Search Help page:
Db descriptions:
Journal Lists:
Doug's Crib:cribabc
Statistics:and reported at EJIstats
Training help:
URL(s):

Our access is controlled by: IP
NOTES:
Currently getting: BIP, Ulrichs

CABI CABI Publishing
CAB International
Wallingford
Oxon, OX10 8DE
UK
http://www.cabi.org/

CONTACT:
Top web page:
Phone:(+44) (0) 1491 832111
Fax:(+44) (0) 1491 829292
Email:support@cabi.org
Search Help page:
Db descriptions:Internet resources
Journal Lists:
Doug's Crib:not done yet
Statistics:and reported at EJIstats
Training help:
URL(s):

Our access is controlled by: IP
NOTES:
North American Office (mostly sales):
CABI Publishing
CABI International
10 East 40th St. Suite 3203
New York, NY 10016
USA
Tel: 1-800-528-4841
email cabi-nao@cabi.org

Currently getting
LeisureTourism Abs, Rural Development Abs.

Canada Law Book Canada Law Book
240 Edward Street
Aurora, Ontario
L4G 3S9
www.canadalawbook.ca

CONTACT:
Top web page:Publications
Phone: (905) 841-6472 sales ext. 239, tech support ext. 238
Toll free 1-800-263-2037 or 1-800-263-3269
Email:support@canadalawbook.ca
Db descriptions:

Our access is controlled by: IP
NOTES:
Currently getting DLR Plus

CCINFOweb Canada Centre for Occupational Health & Safety
250 Main Street East
Hamilton, ON L8N 1H6
http://www.ccohs.ca/

CONTACT:
Top web page:CCOHS
Phone:1-800-668-4284
Fax:1-905-572-2206
Email:clientservice@ccohs.ca (general) or technicalsupport@ccohs.ca (Technical Support)
Search Help page:Database-specific help is available after connecting
Db descriptions:About Databases
Journal Lists:
Doug's Crib:not done yet
Statistics:none
Training help:
URL(s):ccinfoweb.ccohs.ca - 192.82.104.134

Our access is controlled by: IP
NOTES:
Access is courtesy of UW Campus Health & Safety

Laurie Tirone
Senior Account Manager
Marketing, Sales and Communications
Old numbers were (905) 572-2981 Ext 4461 custserv@ccohs.ca

CISTISource CISTISource, formerly SwetsCAN
CISTI
National Research Council Canada
Montreal Road Campus
Building M-55, Room 148
Ottawa, Ontario
K1A 0S2
http://www.nrc.ca/cisti/cisti_e.shtml

CONTACT:
Top web page:CISTI Source
Phone:Product Help Desk at 1-800-668-1222
Fax:(613) 993-7619
Email:Product Help Desk at info.cisti@nrc.ca
Search Help page:help
Db descriptions:na
Journal Lists:search
Doug's Crib:cribCISTI
Statistics:Sent to C. Jewell
Training help:
URL(s):ec101.cisti.nrc.ca - 132.246.156.16

Our access is controlled by: IP and password via a web page at WLU. Users get passwords from their liaison librarians.
NOTES:
Local (UW) contact is Christine Jewell

CSA Cambridge Scientific Abstracts
7200 Wisconsin Ave., Suite 601
Bethesda, MD
20814, USA
http://csa.com

UW's access is now (as of late March 2005) through:
Ontario Scholars Portal
OCUL/OII Scholarly Information Resources Project
Information Technology Services
University of Toronto Libraries
130 St. George Street
Toronto, Ontario, Canada M5S 1A5
http://www.scholarsportal.info/

CONTACT:
Top web page:CSA
OSP Phone:416/946-0477 ) Server problems? Start here first!!
CSA Phone:301/961-6731 (cust serv) 301/941-2513 (tech support) Contact CSA directly only if there is problems relating to them, ie - statistics or the data within the databases.
CSA Fax:301/961-6708 (cust serv) 301/961-6720 (tech support)
OSP Email:illumina@scholarsportal.info (redirect to several people)
CSA Email:service@csa.com (cust serv) support@csa.com (tech support)
Search Help page:Help See LH column
Db descriptions:Databases
Journal Lists:See databases
Doug's Crib:cribcsa
Statistics:Available on their site and reported at EJIstats
Training help:Do not need to increase licences since all are site licences.
URL(s):www.csa.com - 192.246.173.85
www.csa2.com - 207.180.205.60 (preferred for TUG use)
www.csa3.com - 167.216.202.242
alt1.csa.com - 192.246.173.84 (seems to be used during repairs to other servers)

Our access is controlled by: IP & password
The three TUG institutions started out with a common ID, separate passwords. We are now three separate ID/password sets to keep distinct the databases that we subscribe to individually.

NOTES:
Contact amy@csa.com (Amy Mather) or 301-941-2513 if you have any questions during the links to holdings setup process.

Sales rep (in 2005 it appears that Amy is still there but busy with other projects - contact OSP or cust. service first)
Stephen J. Belcourt &
Kendall Bartsch
Senior Account Executive
*************************
CSA (Cambridge Scientific Abstracts)
1315 Hartford Avenue ~ St Paul, MN 55116
651-696-8959 (voice) ~ 651-696-8958 (fax)
kbartsch@csa.com
*************************

Previous reps:
Bruno Tremblay e: btremblay@csa.com
Ron Parisi e: ron@csa.com
Mark Hyer e: mhyer@csa.com - call him onlywhen you can't reach the others.

Currently getting

EbscoHost Ebsco
Canadian Office
John Lumsden
General Manager
70 McGriskin Road
Scarborough, Ontario
M1S 4S5
Canada
Territory: All except Quebec
Phone: (416) 297-8282/(800) 387-5241
Fax: (416) 297-4848
E-mail: lumsden@ebsco.com
EbscoHost

CONTACT:
Top web page:search.epnet.com
Phone:(800) 758-5995, M-F 7:00-20:00 EST, Sat/Sun 9:00-17:00 EST
EbscoHost hotline: (800) 653-2726 x 491
Fax:(978) 356-9372
Email:eptech@epnet.com
Search Help page:available on login page
Db descriptions:available on login page
Journal Lists:available on login page
Doug's Crib:not done yet
Statistics:Available on site and reported at EJIstats
Training help:
URL(s):

Our access is controlled by: IP
NOTES:
Another number cited by EBSCO Publishing Customer Service and Technical Support. (800) 758-5995 or +1 978 356 6500 if outside the U.S.

Elsevier Elsevier
PO Box 945
New York, NY,
U.S.A. 10159-0945

CONTACT:
Top web page:
Phone:888/615-4500 (8:00am - 8:00pm EST.)
Fax:
Email:
Search Help page:
Db descriptions:
Journal Lists:
Doug's Crib:bcmpx
Statistics:Available on their site and reported at EJIstats
Training help:Call Customer Support or our sales rep. a couple of days in advance and request an extension on the number of users
URL(s):cpxweb.ei.org (old)

Our access is controlled by: IP
NOTES:

Our current sales rep:
Kortney Boak
Elsevier
Account Manager
360 Park Avenue South
New York, NY 10010
212 633 3803
212 633 3880 (fax)
k.boak@elsevier.com

Currently getting
Scopus, Geobase, Science Direct
Eng'g Village EI CompendexWeb
Engineering Information Inc.,
Hoboken, New Jersey,
U.S.A.
http://www.ei.org

CONTACT:
Top web page:Compendex
Phone:800/221-1044 ext 868 (8:00am - 8:00pm EST.)
Fax:201/356-6801
Email:customer.support@ei.org(general & technical), librarian@ei.org (search help)
Search Help page:Help pages
Db descriptions:
Journal Lists:
Doug's Crib:cribcmpx
Statistics:Available on their site and reported at EJIstats
Training help:Call Customer Support or our sales rep. a couple of days in advance and request an extension on the number of users
URL(s):cpxweb.ei.org (old)

Our access is controlled by: IP
NOTES:
Used to be slow or no response - much better now!
Our current sales rep:
Kortney Boak
Elsevier
Account Manager
360 Park Avenue South
New York, NY 10010
212 633 3803
212 633 3880 (fax)
k.boak@elsevier.com
Be careful of bookmarking pages in EIVillage - they seem to move.!

Currently getting
Compendex, INSPEC, GeoBase
ERL (TUG) N.B. The TUG ERL server was taken out of service on Sept. 1, 2002 and access to the databases distributed to other services. ERL/Silver Platter databases are available from Ovid

ERL Silver Platter
100 River Ridge Drive,
Norwood, MA 02062-5043
U.S.A.
Tel: 1 781 769 2599
Toll Free: 1 800 343 0064 (US and Canada)
Fax: 1 781 769 8763
http://www.silverplatter.com/

CONTACT:
Top web page:ERL
Db descriptions:Online and at Silver Platter
Doug's Crib:criberl
Statistics:and reported at EJIstats
URL(s): www.tug-libraries.on.ca/cgi-bin/erl.cgi
Our access was controlled by: IP and password thru a cgi script
NOTES:
Information about ERL databases : A list of databases including expiry dates, maximum number of concurrent users, etc.,

Factiva Factiva
Dow Jones & Reuters
Toronto office
145 King Street West
Suite 730
Toronto, Ontario
M5H 1J8
http://www.factiva.com

CONTACT:
Top web page:
Phone:Customer Service
Fax:"
Email:"
Search Help page:
Db descriptions:
Journal Lists:
Doug's Crib:cribabc
Statistics:and reported at EJIstats
Training help:
URL(s):

Our access is controlled by: IP and password
NOTES:
- Currently have 10 concurrent users, the message displayed when this is exceeded is in the upper left corner of the page and not particularly visible.
- There is no proxy access to Factiva
Currently getting

FirstSearch OCLC
OCLC Online Computer Library Center, Inc.
6565 Frantz Road
Dublin, OH 43017-3395, USA
http://www.oclc.org

CONTACT:
Top web page:FirstSearch
Phone:1-800-848-5800
Fax:1-614-764-2694
Email:support@oclc.org (User & Network support) Support documentation, FirstSearch
Search Help page:
Db descriptions:http://www.oclc.org/firstsearch/about/content.htm
Journal Lists:
Doug's Crib:not done yet
Statistics:
Training help:
URL(s):newfirstsearch.oclc.org - 132.174.11.11

Our access is controlled by: IP
NOTES:
UW Currently getting - Alternative Press Index

Gale
(AKA InfoTrac, RDS Inc)
Gale
27500 Drake Road
Farmington Hills, MI 48331
GaleGroup
Contact page has info about sales, tech, permissions, ... contacts.

Gale is owned by Thomson as is ISI and RDS Inc

CONTACT:
Top web page:http://infotrac.galegroup.com/itweb/wate34930
Phone:1-800-877-4253 (4 for tech support)
Fax:1-800-676-2345
Email:gale.technicalsupport@thomson.com
Search Help page:help
Db descriptions:go to corp. page and do a search
Journal Lists:list on LHS of search page
Doug's Crib:cribcpiq
Statistics:Available online and reported at EJIstats
Training help:
URL(s):

Our access is controlled by: IP
NOTES:
Currently getting CPI.Q

ISI
(AKA Thomson ISI)
Institute for Scientific Information
3501 Market St.
Philadelphia, PA
19104, USA
www.isinet.com/

CONTACT:
Top web page:Web of Science via Web of Knowledge
Phone:1-800-336-4474, press 3 (cust serv) 1-800-336-4474, press 4 (tech support)
Fax:215-386-2911 (cust serv) 215-387-1125 (tech support)
Email:custserv@isinet.com (cust serv) help@isinet.com (tech support)
Tech Support webform
Search Help page:Help pages
Db descriptions:descriptions
Journal Lists:
Doug's Crib:cribwofs
Statistics:Available online, downloaded and and reported at EJIstats
Training help:Do not need extra "passwords" - have site licence.
* While we're supposed to have a site licence, we're nominally set at 50 simultaneous users; if a class is to come anywhere near that get in touch with ISI (Joelle Mascuilli) two(2) weeks in advance.
Typically you'll get set up with a training password with more than enough users.
Email address for training requests: educate@isinet.com
A list of products for which there are training materials
They ask for two weeks notice. The important points of the message are as follows:
The information they require is:
REQUEST FOR TRAINING PASSWORDS
Training Date(s):
Training Times:
Your name:
Your email address:
Your Company/University Name:
Site City, State, Country:
Your phone number:
Number of expected students:
URL(s):http://isiknowledge.com - 63.240.105.216

Our access is controlled by: IP
NOTES:
Our Account Rep:
Joelle Masciulli
1-800-336-4474, ext ??
Joelle.Masciulli@isinet.com
Currently getting Web of Science (cancelled Current Contents Connect in 2001)

Lexis-Nexis LEXIS
Lexis-Nexis
P.O. Box 933
Dayton, Ohio
45401-0933 USA
http://www.lexis-nexis.com/lncc/

CONTACT:
Top web page:Stat Universe, Environmental Universe, Academic Universe
Phone:(937) 865-6800 or (800) 227-9597 Cdn Cust Service 1-800-553-3685
Fax:-
Email:academicsupport@lexisnexis.com
Search Help page:pop-up windows
Db descriptions:One list - and another
Journal Lists:
Doug's Crib:not done yet
Statistics:no
Training help:
URL(s):web.lexis-nexis.com - 138.12.4.110, 138.12.4.111

Our access is controlled by: IP
NOTES:
This is not the same interface as the client server stuff. (That was shut down July 2004) We subscribe to CIS Statistical Universe, Environmental Universe & Lexis Nexis Academic

Current rep
Jim Walsh, LexisNexis Library Representative
Phone: 800-638-8380 or 978-345-4061
Email: Jim.Walsh@lexisnexis.com
 
 

Math MathSciNet
American Mathematical Society,
P.O. Box 6248,
Providence, RI 02940-6248
http://www.ams.org/

CONTACT:
Top web page:MathSci
Phone:401/455-4000 or 800-321-4267
Fax:
Email:msn-support@ams.org, cust-support@ams.org
Search Help page:Help
Db descriptions:
Journal Lists:Journals
Doug's Crib:cribmath
Statistics:come semi-annually, are not extensive and reported at EJIstats
Training help:
URL(s):www.ams.org - 130.44.194.100

Our access is controlled by: IP
NOTES:
email for FAQs http://www.ams.org/ams/email.html
Currently getting only db is Math

Med PubMed Internet Grateful Med closed Sep. 28, 2001
8600 Rockville Pike
Bethesda, MD 20894
http://www.nlm.nih.gov

CONTACT:
Top web page:PubMed
Phone:(888) FIND-NLM
(301) 594-5983 (local and international calls)
Fax:
Email:pubmed@ncbi.nlm.nih.gov (Help Desk)
or via http://www.nlm.nih.gov/contacts/custserv-email.html
Search Help page:
Db descriptions:
Journal Lists:
Doug's Crib:cribpmed
Statistics:none
Training help:
URL(s):www.ncbi.nlm.nih.gov/PubMed/

Our access is not controlled
NOTES:
This is a free service - we have no control over
 
 

Micromedia Micromedia Proquest Ltd
20 Victoria Street,
Toronto, Ontario, Canada M5C 2N8
Telephone: 1-800-387-2689
Toll free in Canada and U.S.:
http://www.micromedia.on.ca/
Micromedia's own site is Canada's Information Resource Centre
Micromedia has been bought by ProQuest and is being transferred to PQ platforms

CONTACT:
Top web page:
Phone:1-800-387-2689 or (416) 362-5211
Tech Support x 2582 or 4370
Customer Service x2592
Fax:(416) 362-6161
Email:info@micromedia.on.ca (general info)
support@micromedia.ca (technical support)
Search Help page:
Db descriptions:
Journal Lists:
Doug's Crib:not done yet
Statistics:and reported at EJIstats
Training help:
URL(s):

Our access is controlled by: IP
NOTES:
Currently getting Cdn Res. Index, Canada's Heritage, G&M
one contact is Rob Langendyk, Supervisor of Technical Support 1-800-387-2689 x2582 (2003-Feb)
or Sales Rep. Steve Kozak at x4399 (Jan 2005)

NISC NISC - Biblioline
NISC International, Inc.
Wyman Towers, 3100 St. Paul Street,
Baltimore, Maryland 21218 USA
http://www.nisc.com/

CONTACT:
Top web page:Biblioline
Phone:410 243-0797
Fax:410 243-0982
Email:biblioline@nisc.com or support@nisc.com
Search Help page:Help
Db descriptions:From logon page and Product list
Journal Lists:
Doug's Crib:not done yet
Statistics:none
Training help:
URL(s):biblioline.nisc.com - 207.86.25.36

Our access is controlled by: IP
NOTES:
Currently getting

Ovid Note that at the moment (Aug, 2002) All Ovid databases that we have access to are using the WebSPIRS software.

Ovid Technologies
Ovid Technologies
100 River Ridge Drive
Norwood, MA 02062
U.S.A.
www.ovid.com/

Owned by Kluwer
Various methods of access: ERL 4.x, 5.0, Ovid

CONTACT:
Top web page: ERL / SilverPlatter
Ovid searching(I think this is it (we don't subscribe.)
Phone:(800) 343-0064 or (781) 769-2599
Fax:(781) 769-8763
Email:(tech support) support@ovid.com, (Customer service) customer_service@ovid.com
Search Help page:
Db descriptions:
Journal Lists:
Doug's Crib:criberl
Statistics:reported on site and reported at EJIstats
Training help:Yes, it is possible to use live Ovid / ERL databases for training. This however requires a separate license which must be arranged:
Ovid recommends you request training account setups one week in advance. Once this is done you should have a confirmation with access instructions. Once this is setup you can then confirm that they are enabled for statistics.
All accounts should contain an administrative account that should allow you access while training, but I recommend you requests more seats than needed when requesting training accounts.
Send requests to customer_service@ovid.com.


What you get seems to vary, sometimes an extension of what we have and sometimes a separate userid/account than we usually use, in which case you may not see the links to Trellis or to full text ejournals.

URL(s):

Sales Rep:
Aug 26, 2004
Greg St. Louis
Ontario Sales Manager
Office - 519-896-9884
Cell 519-654-6285
Fax - 519-896-1557
gstlouis@Ovid.com

Michael Barry
Inside Sales
Phone - 800-343-0064 ext. 221
mbarry@Ovid.com

Our access is controlled by: IP
NOTES:
Currently getting

RLG RLG - Eureka
Research Libraries Group
1200 Villa Street
Mountain View, CA
94041-1100 USA address
http://www.rlg.org/

CONTACT:
Top web page:Anthro Index
(varies with database)
Phone:800-537-7546
Fax:650-964-0943
Email:bl.ric@rlg.org (Information Center)
or ric@notes.rlg.org (as of Feb 2003)
Search Help page:Appears as a windowlet also Overview
Db descriptions:databases
Journal Lists:Appear as a windowlet
Doug's Crib:not done yet
Statistics:available online and reported at EJIstats
Training help:
URL(s):autoweb.rlg.org - 204.161.107.20

Our access is controlled by: IP & password. However the script is at their end rather than here. Contact Customer support for changes.
NOTES:
Currently getting Anthropological Index & Avery Index as an OCUL subscription

RSC Royal Society of Chemistry
Sales and Customer Care Department
Thomas Graham House
Science Park, Milton Road
Cambridge, CB4 0WF
United Kingdom
http://www.rsc.org/

CONTACT:
Top web page:RSC
Phone:+44 (0)1223 432360
Fax:+44(0) 1223 423429
Email:sales@rsc.org
Search Help page:Help page
Db descriptions:
Journal Lists:
Doug's Crib:not done yet
Statistics:no
Training help:
URL(s):www.rsc.org - 194.216.110.73

Our access is controlled by: IP
NOTES:
Currently getting Analytical Abs

SAE Society of Automotive Engineers





http://www.sae.org/

CONTACT:
Top web page:SAE Digital Library
Phone:Technical Support:[1] 724-772-7172 or epdtech@sae.org Product Manager: Matt Miller [1] 724-772-7509 or mmmiller@sae.org
Fax:
Email:
Search Help page:
Db descriptions:
Journal Lists:
Doug's Crib:not done yet
Statistics:no
Training help:
URL(s):

Our access is controlled by: IP
NOTES:
Diane McGuire University Specialist SAE, International Phone: [1] 724-772-4002 Fax: [1] 724-776-3087 Email: dmcguire@sae.org Currently getting Digital Library

Scifinder Chemical Abstracts Service
2540 Olentangy River Rd.
P.O. Box 3012
Columbus, OH, 43210-0012
CAS

CONTACT:
Top web page:SciFinder is Client-Server software - no top page in the usual sense
SciFinder Scholar homepage
Phone:1-614-447-3700 (Customer Service) (was 1-614-447-3600)
Fax:1-614-447-3751 (was 1-614-447-3713)
Email:help@cas.org
Web:Customer Care
Search Help page:Most online (via client sw), see also Resource page
Db descriptions:
Journal Lists:
Doug's Crib:not done yet
Statistics:available online and reported at EJIstats
Training help:Email to scifi@cas.org about 24hrs before the additional access is needed. A typical request may be 20-25 seats available for 1-2 days.
URL(s):n.a.

Our access is controlled by: IP
NOTES:
Currently getting Chemical Abstracts & Medline
Our access is controlled by: IP and password
No off-campus access to the program (at least via the Library. WLU and Guelph deliver client via Citrix but UW doesn't).
If someone non-UW wants access via the web they can sign up with STN-Easy
Link to full text via ChemPort

Scopus YYY
E-Helpdesk
P.O. Box 945
New York, NY 10159-0945 USA
http://company site

CONTACT:
Top web page:
Phone:+1 888 615 4500 (+1 212 462 1978, if calling from outside the USA and Canada)
Fax:
Email:usinfo@scopus.com
Search Help page:
Db descriptions:
Journal Lists:
Doug's Crib:cribabc
Statistics:and reported at EJIstats
Training help:
URL(s):

Our access is controlled by: IP
NOTES:
Currently getting

SFX SFX is OpenURL link resolver software
SFX
http://www.exlibrisgroup.com/sfx.htm

ExLibris has a lot of offices - choose one!
We use ScholarsPortal as our SFX server.

CONTACTS:
First help tryHana A.
OCUL helpOCUL-SFX list (contact Charles to subscribe)
more general helpsfx_supp@listserv.exlibris-usa.com (contact SFX to subscribe)
There is a help form in the SFX Admin Center
SFX helpsfxhelp@exlibris-usa.com (try Ontario help first!)
Changessfx_changes@exlibris-usa.com

SPIE SPIE
SPIE Digital Library
SPIE--The International Society for Optical Engineering P.O. Box 10
Bellingham, WA 98227-0010 USA direct phone: 360-685-5440
phone: 360-676-3290 fax: 360-647-1445
e-mail: marybeth@spie.org; www.spie.org
CONTACT:
Top web page:
Phone:
Fax:
Email:
Search Help page:
Db descriptions:
Journal Lists:
Doug's Crib:
Statistics:no
Training help:
URL(s):

Our access is controlled by: IP
NOTES:

Virtual News Library Virtual News Library formerly NewsCan
CEDROM-SNi
Toronto Sales Office
777 Bay St.
Suite 2700
Toronto ON, M5G 2N1
NewsCan http://www.newscan.com/
CEDROM-SNi http://www.cedrom-sni.com/

CONTACT:
Top web page:Virtual News Library
Phone:1-888-544-0339 (cust service) 1-800-563-5665 (tech support)
Fax:1-416-260-1559
Email:sales.toronto@cedrom-sni.com
Search Help page:
Db descriptions:File descriptions
Journal Lists:
Doug's Crib:cribnews
Statistics:no
Training help:
URL(s):www.newscan.com - 204.19.17.242

Our access is controlled by: IP
NOTES:
Currently getting:
French Cdn papers only

WilsonWeb H.W. Wilson
950 University Avenue,
Bronx,
New York 10452
www.hwwilson.com/

CONTACT:
Top web page:HWWilson
Phone:(800) 367-6770 or (718) 588-8400
Fax:(800) 590-1617
Email:techmail@hwwilson.com
Search Help page:
Db descriptions:descriptions
Journal Lists:Log in and select "Journal Directory" from LH menu
Doug's Crib:not done yet
Statistics:available online and reported at EJIstats
Training help:
URL(s):

Our access is controlled by: IP
NOTES:
Our sales rep is:
Amy Rosenbaum
Senior Manager, International Sales
Phone: 718-588-8400, ext. 2244
Fax: (718) 681-1511
arosenbaum@hwwilson.com
Currently getting ASTI, Art Abs, GSI, RDG,

Others We don't subscribe to everything
Other random but useful Info A miscellaneous collection of useful tidbits!
YYY YYY
Street
City State
zip, country
http://company site

CONTACT:
Top web page:
Phone:
Fax:
Email:
Search Help page:
Db descriptions:
Journal Lists:
Doug's Crib:cribabc
Statistics:and reported at EJIstats
Training help:
URL(s):

Our access is controlled by: IP
NOTES:
Currently getting


| Doug's Cribs Index | TUG | UWELib | UW Home |


This page was last updated on Tuesday, 12-Jul-2011 14:32:08 EDT
http://www.lib.uwaterloo.ca/~dhmorton/cribhelp.html